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Superior Screens Claims & Returns

7.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits given to You by this warranty are in addition to other rights and remedies You may have under a law in relation to the End Products. As soon as any of the facts or matters which form any part of any claim or complaint whatsoever become known to the customer, the customer shall within twenty-four (24) hours notify TERN by telephone or facsimile and return the goods to the supplier.
7.2 The Warranty excludes any failure of, or defect in, the Product (or part thereof) due wholly or partly to any of the following causes:

  1. Damage sustained during transport, handling, storage, erection or after erection;
  2. Mistreatment, neglect or insufficient maintenance;
  3. Movement of the ground or structural defects of any building;
  4. Storm, tempest, flood, fire lightning or other acts of God or anything beyond our reasonable control;
  5. Any attachments or additions either permanent or temporary that compromises the structural integrity of the Product;
  6. Corrosion to perforation or paint system flake or peel of steel material
  7. Rust marks from swarf
  8. Damage due to contamination from pesticides, fertilizers, concrete, abrasive or solvent type cleaners or incompatible metals

7.3 To make a claim under the Warranty, Customers must provide in writing, detail of the claim including proof of purchase and detail of the installer to:
Tern (QLD) Pty Ltd trading as Superior Screens
12 Barrinia St Slacks Creek QLD 4125 Australia (site)
PO Box 3265 Norman Park QLD 4170 (postal)
Tel: 1300 766 799 Email: info@superiorscreens.com.au
In the event a Customer considers there to be a defect and submits a Warranty claim, Superior Screens reserves the right to inspect the installed Product at any time. You must provide us, or our nominated representative, with safe access to the Product to assess whether it gives rise to a legitimate claim under this warranty
7.4 Superior Screens reserves the right to modify or discontinue any of its products. In the event the Product covered by the Warranty is no longer available at the time of a valid claim. Superior Screens retains the right to substitute a product that in Superior Screens’ determination is of equal grade and quality to the Product or any component thereof.



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